If you are connecting an Elemage camera directly to a Wi-Fi router—without an Elemage SmartHub or Base Station—you must connect your mobile device to your router’s 2.4 GHz band during the setup process. Many routers broadcast Wi-Fi networks in both 2.4 GHz and 5 GHz bands. Your Elemage device directly connects to a 2.4 GHz Wi-Fi network. This means that you must first connect your mobile device to your 2.4 GHz Wi-Fi network, then connect your Elemage device to that same 2.4 GHz Wi-Fi network during the setup process in the Elemage Cam app.
Find your 2.4 GHz Wi-Fi network
When connecting your mobile device and Elemage device to a Wi-Fi network, ensure that you select the SSID that indicates it is a 2.4 GHz network. This is typically indicated by a 2, 2.4, or 2G at the end of the SSID.
If you have both 2.4 GHz and 5 GHz Wi-Fi networks:
- Your 2.4 GHz network name or SSID might have a 2, 2.4, or 2G at the end.
- Your 5 GHz network name or SSID might have a 5 or 5G at the end.
Some Wi-Fi routers have only one Wi-Fi network name that is used for both 2.4 GHz and 5 GHz Wi-Fi bands. If you’re having trouble connecting and your Wi-Fi network name doesn’t indicate whether it’s 2.4 GHz or 5 GHz,please contact us.
Connect to your 2.4 GHz network
To connect your iOS (Apple) device to a 2.4 GHz network:
- Unlock your device and open Settings.
- Tap Wi-Fi, near the top of the list of settings options.
- Turn on Wi-Fi by tapping the switch next to Wi-Fi at the top.
Note: Wi-Fi is enabled when the Wi-Fi button is green. - Select a 2.4 GHz Wi-Fi network.
This is commonly indicated by a 2, 2.4, or 2G at the end of the network name or SSID. - If prompted, enter the password for the network.
When you are connected to the Wi-Fi network, a blue checkmark appears to the left of the network name.
To connect your Android device to a 2.4 GHz network:
- Unlock your device and tap the Settings app.
- Tap Network & Internet > Wi-Fi.
- Enable Wi-Fi by tapping Use Wi-Fi at the top.
- Select a 2.4 GHz Wi-Fi network.
This is commonly indicated by a 2, 2.4, or 2G at the end of the network name or SSID. - If prompted, enter the password for the network.
When your device is connected to the Wi-Fi network, the word Connected appears under the network name.
Troubleshooting
If your Wi-Fi network name or SSID doesn’t indicate whether it’s 2.4 GHz or 5 GHz:
- Try opening your router settings, and look for a 2.4 GHz Wi-Fi network that your mobile device can connect to. If you need help with this, contact your router manufacturer.
- Contact your Internet Service Provider (ISP), and ask for help connecting your mobile device to a 2.4 GHz Wi-Fi network.
If your router uses the same Wi-Fi network name or SSID for both 2.4 GHz and 5 GHz Wi-Fi bands:
- Routers can use the same network name or SSID to broadcast both 2.4 GHz and 5 GHz Wi-Fi networks. If your mobile device is connected to a mesh network, your Elemage device will not be able to connect to the 5 GHz band, so it will automatically connect to the 2.4 GHz band.
- For networks that have the same SSID for 2.4/5 GHz: Try temporarily disabling 5 GHz in the router settings.
- For Mesh systems: If you are having difficulty connecting, try temporarily turning off the access points, and connect the camera to the main router first. Once installation is complete, power on the access points again.